# FAQ (/docs/troubleshooting/faq)



## What Is an Organization? [#what-is-an-organization]

An organization is the shared GeoQR area where your team manages QR codes, domains, analytics, notifications, members, and billing.

## Do I Need an Organization Before I Can Use GeoQR? [#do-i-need-an-organization-before-i-can-use-geoqr]

Yes. If you do not already belong to one, GeoQR sends you through onboarding after sign-in.

## Can I Come Back to a QR Code Later? [#can-i-come-back-to-a-qr-code-later]

Yes. GeoQR supports drafts, so you can start a QR code and return to it later.

## Can I Use My Own Domain? [#can-i-use-my-own-domain]

Yes. Add a custom domain in the Domains area and follow the DNS instructions shown in the app.

## Do I Need a Custom Domain? [#do-i-need-a-custom-domain]

No. You can start with the default available domain option and add a branded domain later.

## Can I Use Images or Logos Inside My QR Codes? [#can-i-use-images-or-logos-inside-my-qr-codes]

Yes. Upload them in the Media area first, then apply them during the QR design step.

## Why Are Some Areas Locked? [#why-are-some-areas-locked]

Some parts of GeoQR depend on active organization billing access. Open Billing to review the current status.

## Can I Belong to More Than One Organization? [#can-i-belong-to-more-than-one-organization]

Yes. If you are part of multiple organizations, use the account menu in the sidebar to switch between them.

## Why Can I See the Organization but Not Change Settings or Billing? [#why-can-i-see-the-organization-but-not-change-settings-or-billing]

Your organization role may not allow that action. In many teams, billing and member management are handled by admins and owners.

## Where Do I Change My Timezone? [#where-do-i-change-my-timezone]

Open Settings and update your account information. GeoQR uses your timezone for date-based analytics views.

## Where Do Notifications Appear? [#where-do-notifications-appear]

Use the bell icon in the app header to open the notification inbox.

## How Do I Switch Between Organizations? [#how-do-i-switch-between-organizations]

Open the account menu in the sidebar, open **Organization**, and select the organization you want to use.

## What Should I Do Before Sharing a QR Code Publicly? [#what-should-i-do-before-sharing-a-qr-code-publicly]

Test it yourself first on a real device, confirm the right page opens, and make sure the design scans reliably in normal conditions.

## Can I Search or Sort My QR Codes? [#can-i-search-or-sort-my-qr-codes]

Yes. The QR list supports search and sorting so you can find existing codes faster as your organization grows.

## Why Can I Not Delete a Domain or Media File? [#why-can-i-not-delete-a-domain-or-media-file]

GeoQR blocks deletion when an active QR code is still using that domain or file. Update the QR code first, then try again.

## What Happens If I Delete a QR Code? [#what-happens-if-i-delete-a-qr-code]

That QR code will no longer work when scanned, and the deletion cannot be undone.

## See Also [#see-also]

* [Getting Started](/docs/getting-started)
* [Billing](/docs/billing)
* [Roles and permissions](/docs/team-access/roles-and-permissions)
* [Organization and members](/docs/team-access/organization-and-members)
* [Notifications](/docs/account-security/notifications)