# QR Code and Scan Issues (/docs/troubleshooting/qr-code-and-scan-issues)



<MiniAlert tone="tip" title="Use the simplest test first">
  When something is wrong, remove optional complexity before doing anything else. One default destination and a plain design are the fastest way to isolate the problem.
</MiniAlert>

## My QR Code Will Not Publish [#my-qr-code-will-not-publish]

Check that:

* the QR has a name
* the destination is filled in
* the destination is valid
* the selected domain is correct

If the QR still does not publish, review the destination rules one by one and remove anything you no longer need.

If the QR area is locked before you even reach publishing, check [Billing and access issues](/docs/troubleshooting/billing-and-access-issues).

## The QR Scans but Opens the Wrong Page [#the-qr-scans-but-opens-the-wrong-page]

Review the QR code and check:

* the default destination
* any country-specific rules
* the selected serving domain

If you use country rules, remember that visitors in matching countries may be sent to a different URL than the default.

<HelpTip label="Why does the QR open a different page in another country?">
  Country rules override the default destination when a visitor matches one of the configured countries. If you want one consistent destination everywhere, remove the country-specific rules.
</HelpTip>

Try testing with the simplest possible setup first:

1. keep only the default destination
2. test the scan
3. add country rules back one at a time

## My Branded Domain Is Not Available Yet [#my-branded-domain-is-not-available-yet]

If the domain still looks pending:

* double-check your DNS records
* confirm the CNAME or TXT value is exact
* wait a little longer for propagation

## I Cannot Delete a Domain or Image [#i-cannot-delete-a-domain-or-image]

GeoQR does not let you remove a domain or media item while QR codes are still using it. Update those QR codes first, then try again.

## I Am Not Seeing Analytics Yet [#i-am-not-seeing-analytics-yet]

Analytics is based on real scan activity. If you just published the QR, test it with a real scan and then give the data a little time to appear.

## My QR Design Does Not Scan Reliably [#my-qr-design-does-not-scan-reliably]

Try these fixes:

* increase contrast
* reduce logo size
* simplify the design
* print or display the QR a bit larger
* test again on another device

## A Good Troubleshooting Order [#a-good-troubleshooting-order]

When a QR is not behaving as expected:

<Steps>
  <Step>
    Test the simplest version first.
  </Step>

  <Step>
    Confirm the default destination works.
  </Step>

  <Step>
    Remove optional rules or media one at a time.
  </Step>

  <Step>
    Retest after each change.
  </Step>

  <Step>
    Publish again only when the QR works consistently.
  </Step>
</Steps>

## See Also [#see-also]

* [Create a QR code](/docs/qr-codes/create-a-qr-code)
* [Domains](/docs/domains)
* [Analytics](/docs/analytics)